Chainsaw Pizza

Are most people using a chainsaw to slice a pizza? You pick the effort, they pick the model. Who picks the bill?

Last week I ran a research task through ChatGPT: YouTube transcripts, web searches and S-1 filings. I turned the model up. Better answer. Tokens gone in short order.

Did I need it? I’m not sure. That is the point.

Three Key Things

Three panels: you pick instant, medium or hard and a router picks a hidden model; token cost climbs with effort while answer quality plateaus; Uber fares up 92% and Strava UK up 50%, with AI next.

1. Nobody knows which model they are using.

  • The latest ChatGPT has dropped the model picker for a slider: instant, medium or hard.
  • I choose the effort. They choose the model. I can’t see what sits behind each setting, or what it costs.
  • Banks have the same problem at scale. In July, JPMorgan’s CFO told staff to match the model to the task: a report summary does not need the newest, most expensive model. He called first-half token spend trivial, but expects a meaningful rise in the second half.

2. Same pizza. Bigger chainsaw. Higher bill.

  • The task does not change. Higher effort means the model thinks longer, and thinking is billed as output tokens.
  • Past “good enough”, the answer barely improves. The cost keeps climbing.
  • The catch: “good enough” moves with the task. A summary is a pizza cutter. S-1s plus transcripts plus search may need the chainsaw. Nobody shows you where the line sits.

3. Today’s price is the hook.

  • Uber fares rose 92% from 2018 to 2021 once VC money stopped subsidising rides.
  • Strava UK monthly went from £5.99 to £8.99.
  • Google gives me Waze and Gemini for free. I’d pay for those.
  • My price elasticity is low. That is what the vendors are counting on.

The counterfactual

  • The better answer may be worth it. If the decision is worth thousands, a pound of tokens is cheap. The real cost is a wrong answer.
  • AI keeps getting cheaper to run. A fixed level of capability falls in cost roughly 10x a year. Uber’s drivers never did.

Takeaway

Match the effort to the value of the answer, not the size of the question.

Something to think about: when did you last move the slider down?


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